How can we help you?
Personalized, attentive, and caring service. Click for more information.
Frequently Asked Questions
How long does it take for my order to arrive?
We process all orders with care and attention. Shipping typically takes 2-5 business days within Spain and 5-10 days to other European countries . You will receive a confirmation email with tracking when your order has shipped.
What payment methods do you accept?
We accept secure payments via credit/debit card, PayPal , and other local platforms supported by Shopify. All payments are processed with bank-grade encryption.
Can I return a product if I am not satisfied?
Yes. Although we take great care with each shipment, if you are not satisfied, you can request a return within 14 days of receiving it . The product must be unused and in its original packaging. Email us at info@yamaneeyama.com to start the process.
Are the products authentic or handmade?
Yes. At YamaNeeYama, we lovingly select authentic, handmade or carefully crafted items from India, Nepal, and other spiritual regions of the world. Each item is charged with sacred intention and energy.
Are the incense and products natural or sustainable?
Yes. All of our incense, oils, and ritual items are made with natural ingredients, free from harsh chemicals and artificial fragrances . We work with small suppliers who share our values of respect for the body, soul, and the Earth.
Can I send an order as a gift?
Of course. During the checkout process, you can indicate that it's a gift. We also offer thoughtful wrapping options, and you can add a personalized message.
How can I contact you?
We're here to help you. You can contact us by email, WhatsApp, or using the contact form on our website. We respond within 24 hours, with care and love.